FAQs
Frequently Asked Question
Let's answer your common questions, if you don't find yours please feel free to contact us. We're here to answer.
What is Ride SoHo?
Ride Soho is a luxury chauffeur company that offers premium car services in New York City and NY Metropolitan Area, including Westchester, Long Island, Connecticut, the Hamptons and parts of New Jersey. We provide reliable, stylish transportation for airport transfers, corporate travel, long‑distance trips and special occasions.
How long has Ride Soho been in business?
Ride Soho’s founder, Marwan Alawadhi, has more than 20 years of experience in the chauffeured transportation industry and is a licensed and insured NYC TLC base.
Where is Ride Soho headquartered?
The company’s office is located at 230 Park Avenue, 3rd Floor, New York, NY 10017, United States.
Is Ride Soho licensed?
Yes. RideSoHo is fully licensed by the New York City Taxi and Limousine Commission (TLC). Our base operates under all city regulations, and every chauffeur is professionally vetted, background-checked, and trained to meet TLC and NYC standards.
Are your chauffeurs licensed and background-checked?
Absolutely. Every RideSoHo chauffeur holds a valid TLC license, passes extensive background and safety checks, and maintains a professional appearance and conduct at all times.
Where does Ride Soho operate?
Ride Soho operates throughout the NY Metro area.
What areas do you serve?
We operate in New York City and provide drop-offs from New York City to New Jersey, Connecticut, Long Island, Montauk, the Hamptons, Philadelphia, Pennsylvania, and Boston — with return service
back to New York City
Do you provide airport transfers?
Yes. We operate 24/7 for transfers to and from JFK, LaGuardia (LGA), Newark (EWR), Teterboro (TEB), and Westchester (HPN) airports.
Do you serve private aviation or private airports?
Yes. RideSoHo provides chauffeured service to and from private airports and FBO terminals, including Teterboro Airport, Morristown Airport, Republic Airport, Westchester County (HPN), and others across the tri-state area.
Do you monitor flight status?
Yes. Your chauffeur tracks your flight in real time to ensure pickup aligns with your arrival, even if your flight is early or delayed.
What are your airport grace periods?
Ride Soho provides a 45-minute grace period for domestic flights and 60 minutes for international flights after landing. For non-airport pickups, the grace period is 15 minutes.
Do you offer meet-and-greet service at airports?
Yes. Upon request, your chauffeur will meet you inside the terminal with a name sign and assist with your luggage.
Can I book online instantly?
Yes. You can book instantly on our website by entering your pickup and drop-off addresses, date, and time. The system displays all available vehicles and flat rates before you confirm.
Can I create an account?
Yes. You can easily create an account to save your profile, manage upcoming trips, and modify or cancel reservations seamlessly. We also offer corporate and business accounts for companies that need frequent or ongoing transportation for executives, employees, and clients.
Do you have an app?
Ride Soho currently doesn’t have a standalone app, but we provide a Progressive Web App (PWA). You can scan the QR code or click the link to save it to your phone’s home screen — it functions exactly like a mobile app.
Can I modify or cancel my booking?
Yes. You can modify or cancel your trip up to 24 hours before pickup for a full refund. For same-day changes within NYC, please allow at least 3 hours. Trips with child seats require at least 12 hours’ notice due to limited availability.
Are tolls included in the fare?
Most routes include tolls in the displayed fare. However, for certain areas where the booking system cannot automatically detect tolls, these may be added later — either during confirmation or after the trip is verified.
Do you provide child car seats?
Yes. We offer toddler, and booster car seats at no extra cost, ensuring safety and comfort for every child on board.
What ages and weights do your child seats cover?
• Infant seat: up to 22 lbs (10 kg)
• Toddler seat: 22–40 lbs (10–18 kg)
• Booster seat: 40–100 lbs (18–45 kg)
All seats meet NYC child-safety requirements.
Is gratuity included in the fare?
Yes. Your fare already includes gratuity. There’s no need to tip or feel obligated or uncomfortable, though you may add an extra tip directly to the chauffeur for exceptional service if you wish.
How soon can I book?
We recommend booking at least 24 hours prior to pickup for certain vehicles such as First Class Sedans and Sprinters, and 48 to 72 hours for events. For large groups, brand events, or multi-vehicle requests, one week in advance is ideal. We’ll always try to accommodate last-minute bookings based
on availability
Do you provide hourly service?
Yes. Ride Soho offers hourly service for corporate meetings, events, shopping trips, theater nights, sightseeing, or special occasions. Hourly minimums vary depending on vehicle type and destination.on availability
What is point-to-point service?
Point-to-point service is a direct transfer between two fixed locations — ideal for business meetings, airport runs, or dinner transfers without hourly charges.
Do you provide roadshow or multi-stop service?
Yes. Ride SoHo specializes in roadshows and multi-stop itineraries for executives, investors, and VIP clients who require flexible scheduling and experienced chauffeurs familiar with NYC traffic patterns.
Do you offer city-to-city car service?
Yes. We provide long-distance service between New York City and destinations such as Boston, Philadelphia, Washington D.C., Connecticut, the Hamptons, Long Island, and Montauk. Round-trip service is also available.
Do you provide transportation for families?
Yes. We frequently assist families traveling with children and provide child car seats at no extra cost. Our chauffeurs are patient, professional, and experienced in handling family travel safely and smoothly
What types of vehicles do you offer?
Our fleet includes luxury sedans such as the Mercedes-Benz S-Class, BMW 7 Series, and Cadillac Lyriq, as well as premium SUVs like the Chevrolet Suburban, GMC Yukon, and Cadillac Escalade. We also offer luxury Sprinters for small groups, corporate travel, and special events. All vehicles are
modern, well-maintained, and designed for comfort and privacy.
Can I request a specific vehicle or chauffeur?
Yes. Repeat and corporate clients can request a preferred chauffeur or vehicle model based on
availability at the time of booking.
Are your vehicles insured?
Yes. All Ride SoHo vehicles are insured and compliant with the NYC Taxi & Limousine Commission (TLC) requirements.
Do you have premium insurance for executives, CEOs, and high-profile names?
Yes. During booking, please note or mention if you require premium insurance coverage for executives, CEOs, or high-profile clients. This service is available for an extra rate, and we’ll assign the appropriate vehicle and policy to meet your needs.
Do you provide service for corporate or executive clients?
Yes. Ride SoHo is trusted by executives, CEOs, and professionals for corporate meetings, airport transfers, and client travel. Our chauffeurs ensure punctuality, discretion, and reliability.
I’m an executive assistant — can I book or manage rides for my executives and clients?
Yes. Ride SoHo works closely with executive assistants, office managers, and corporate travel planners. You can easily book or manage trips on behalf of executives, clients, or guests through our online portal or by contacting our 24/7 dispatch team. Corporate accounts allow you to view past and upcoming rides, receive instant confirmations, and access detailed receipts for expense reporting. Many of our corporate clients rely on Ride SoHo for airport transfers, meetings, roadshows, and event transportation across New York City, New Jersey, Connecticut, and other nearby regions
Do you handle corporate events or group travel?
Yes. We provide transportation for conferences, meetings, roadshows, and special events. We have a large fleet of SUVs and sedans and can accommodate between 50 and 200 vehicles — or more if needed. Dedicated account management and invoicing are available for business clients.
Do you offer event transportation for galas, brand launches, private events, or sports events?
Yes. Ride SoHo provides luxury transportation for galas, brand launches, private events, and major sports events. Reservations should be made in advance to secure your preferred vehicle.
Do you serve hotels and residences?
Yes. We provide direct service to all hotels, private residences, and penthouses throughout Manhattan, Brooklyn, Queens, and surrounding areas.
Can I request an airport pickup for someone else?
Yes. You can book for another passenger by entering their name and phone number in the reservation form. The chauffeur will contact them directly upon arrival.
Do you serve cruise terminals?
Yes. Ride SoHo provides service to and from Manhattan Cruise Terminal, Brooklyn Cruise Terminal, and Cape Liberty Cruise Port in Bayonne, New Jersey.
Are pets allowed?
Yes. Small pets are permitted upon request, and service animals are always welcome. Some chauffeurs are severely allergic to dogs, so please notify us in advance to ensure the right vehicle assignment.
Do you offer hourly service to out-of-state or long-distance destinations?
Yes. We offer hourly service for out-of-state and long-distance trips. Rates depend on mileage, total hours, and location, and there is always a minimum hourly requirement. Please discuss your route and timing with our team before booking.
Can I pay by credit card?
Yes. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Payments are processed securely through our online booking system.
Can I add a tip to my credit card payment?
During booking, the software will display all fare details including gratuity. Your fare is all-inclusive, so there’s no need to add extra unless you wish to tip extra for exceptional service. You can pay cash directly to your chauffeur, or you can call us to add an additional tip to your credit card payment, and
we’ll process it for you.
Do you accept cash payments?
Yes. Cash is accepted for certain trips; however, we recommend online or card payments for faster confirmation and automatic invoicing.
Do you offer invoices or receipts?
Yes. Receipts and invoices are automatically emailed once the trip is completed. For corporate clients, we can issue detailed statements upon request.
Can I open a corporate billing account?
Yes. Corporate clients can open an account for direct billing, consolidated invoicing, and monthly statements. You can create an account and set it up seamlessly online or contact one of our team members for assistance.
Can I modify or cancel my reservation after confirmation?
Yes. You may modify or cancel your reservation up to 24 hours before pickup for a full refund. Same-day changes may be accepted within NYC depending on vehicle availability.
What happens if my flight is delayed?
No problem — we track all flights in real time. Your chauffeur will adjust the pickup accordingly, and your grace period begins once the flight is gated, ensuring a smooth arrival experience.
What happens if my flight is canceled?
If your flight is canceled, please notify our dispatch team as soon as possible. Your trip can be rescheduled or fully refunded if notice is received before dispatch.
Do you charge waiting time?
Yes. Waiting time begins after the grace period expires. Rates vary by vehicle type and are calculated in 15-minute increments.
Do you charge for additional stops?
Yes. Extra stops are billed based on distance and duration. You can add them during booking or advise your chauffeur in advance.
Do you provide Wi-Fi or phone chargers?
Yes. Most vehicles are equipped with phone chargers, and Wi-Fi is available upon request at no extra cost.
Do you provide water or refreshments?
Yes. Fiji Water or a similar premium bottled water is provided in every vehicle. Additional amenities can be arranged upon request.
Do you offer assistance with luggage?
Yes. Our chauffeurs always assist with loading and unloading luggage, ensuring a comfortable and professional experience.
What if I left an item in the vehicle?
Please contact our office immediately. We’ll make every effort to locate and return any lost items as quickly as possible.
How do I contact Ride SoHo?
You can reach us 24/7 via phone, text, email, or through our website contact form. All contact details are included in your booking confirmation and available on ridesoho.com.
What makes Ride SoHo different from other car services?
Ride SoHo combines reliability, discretion, and true luxury. Every chauffeur is TLC-licensed and trained for executive and family service. Our modern fleet, transparent pricing, and 24/7 live support make us one of New York City’s most trusted black car services.
Do you work with travel agencies, hotels, or event planners on a commission basis?
Yes. Ride SoHo welcomes partnerships with verified travel agencies, hotels, concierge teams, and event planners who arrange transportation for their clients. We operate on a commission-based model and can create dedicated partner accounts with 24/7 support, detailed reporting, and a direct point of contact for account management. Partners earn commissions on each completed trip while providing their clients with professional, licensed luxury car service. To discuss partnership opportunities or open an account, please contact our team at info@ridesoho.com.
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