FAQs
Frequently Asked Question
Let's answer your common questions, if you don't find yours please feel free to contact us. We're here to answer.
What is Ride Soho?
Ride Soho is a luxury chauffeur company that offers premium car services in New York City and NY Metropolitan Area, including Westchester, Long Island, Connecticut, the Hamptons and parts of New Jersey. They provide reliable, stylish transportation for airport transfers, corporate travel, long‑distance trips and special occasions.
How long has Ride Soho been in business?
Ride Soho’s founder, Marwan Alawadhi, has more than 20 years of experience in the chauffeured transportation industry and is a licensed and insured NYC TLC base.
Where is Ride Soho headquartered?
The company’s office is located at 230 Park Avenue, 3rd Floor, New York, NY 10017, United States.
What types of vehicles are available?
The fleet includes late‑model sedans (Mercedes S‑Class, BMW 7‑Series, Cadillac Lyriq), luxury SUVs (Escalade, Suburban, Yukon), sprinter vans, stretch limousines, electric vehicles, exotic cars, and VIP luxury sedans/SUVs.
Which airports do you serve?
Ride Soho provides transfers to and from major airports in the region, including JFK, LaGuardia (LGA), Newark (EWR), Westchester County (HPN), Teterboro (TEB), MacArthur (ISP), Philadelphia (PHL), Morristown (MMU), Republic, Francis S. Gabreski, Stewart (SWF) and Bradley (BDL).
Can I request a car seat for my child?
Yes. Ride Soho offers rear‑facing, forward‑facing and booster seats on request. All seats are professionally installed and compliant with NYC and state safety regulations.
Do you provide services outside of New York City?
Yes. In addition to NYC, the company serves Westchester, Long Island, the Hamptons, Connecticut (e.g., Greenwich, Darien, New Canaan, Norwalk), New Jersey (e.g., Alpine, Short Hills) and other areas across the tri‑state region(NY Metropolitan Area).
What is point‑to‑point transportation?
It’s a direct, private ride between two specific addresses anywhere in NYC, NJ or CT without any other stops. This service is ideal for meetings, events or quick errands and can be booked online 24/7.
Do you offer long‑distance travel?
Yes. Ride Soho’s long‑distance service is perfect for trips outside the city—such as Boston, Washington, D.C., Philadelphia or other destinations—and includes custom routing and door‑to‑door service.
Are your services available around the clock?
Yes. Ride Soho operates 24/7, allowing clients to book rides at any time of day or night, including early‑morning airport transfers and late‑night returns.
What payment methods do you accept?
Major credit cards and corporate accounts are accepted. Payment is typically processed upon booking or completion of the trip.
Can I create a corporate account?
Yes. Businesses can open a corporate account to manage employee travel, receive detailed billing, and streamline reservations for executives and teams.
What sets Ride Soho apart from ride‑hailing apps?
Ride Soho offers professional chauffeurs (vetted, uniformed and discreet), luxury vehicles, punctuality, personalized service and a higher level of comfort and privacy—particularly for corporate, VIP or family clients needing extra care.
Do you provide hourly car service?
Yes. Our hourly car service allows clients to reserve a vehicle and chauffeur for a set number of hours, ideal for multi‑stop errands, city tours or events.
Can I hire a chauffeur for an event or roadshow?
Absolutely. Ride Soho provides transportation for corporate events, board meetings, investor roadshows, conferences, golf outings, sporting events, concerts and any large or small gathering where professional travel is required.
Do you offer employee shuttle services?
Yes. Ride Soho can create a customized shuttle program to move employees between office locations, transit hubs or job sites, ensuring punctuality and comfort.
How far in advance should I book?
To guarantee availability, especially for high‑demand services like airport transfers or special events, booking at least 24 hours in advance is recommended. However, same‑day bookings are often possible, and the team is available 24/7 to assist.
Are gratuities included?
Gratuities are not typically included in the quoted rate, but clients may add tips at their discretion or as part of corporate policies.
What is your cancellation policy?
Cancellation policies vary depending on the service type and notice period. Generally, rides canceled with sufficient notice (often 24 hours or more) can receive a refund or credit. Late cancellations may be subject to a fee.
Can you provide city tours?
Yes. Ride Soho offers private tours of New York City tailored to your interests (e.g., iconic landmarks, shopping districts, cultural attractions). Your chauffeur can guide you through the itinerary while you relax in a luxury vehicle.
Is the service pet friendly?
Small pets are usually allowed in carriers. For larger animals or specific requests, please note this during booking so the company can accommodate you appropriately.
How do I contact Ride Soho?
You can call +1 (212) 875‑5212 or email booking@ridesoho.com at any time. Online reservations can also be made through their website.
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