Terms and Conditions

General Overview

By accessing or using the services provided by Ride Soho, you agree to be bound by the following terms and conditions. These terms apply to all users of our services, including, but not limited to, passengers, agents, and businesses booking on behalf of passengers. If you do not agree with these terms, you are not authorized to use our services.

Reservations

Your reservation is considered confirmed only after it has been approved by one of our representatives and a confirmation email has been sent to you. Please review your confirmation carefully for any necessary adjustments, such as pickup date, time, flight number, drop-off location, or hotel information.

Payment and Receipts

The total amount of the reservation will be processed, and you will receive a digital payment receipt with confirmation. All payments and deposits are refundable (minus processing fees) if cancellation is made within the specified time frames.

Cancellations and Refunds

Our rates vary depending on the type of service, vehicle requested, and distance traveled. Prices are provided when booking and include all applicable taxes and fees unless otherwise stated. Any additional services, such as child seats or extra stops, may incur an additional charge.

• Child seats are available upon request at $15 per seat, per trip.
• Additional stops are subject to extra charges depending on the route and time involved.

Cancellation Policy

Luxury Sedans & SUVs (Standard Class):

• Free cancellation with full refund (minus processing fee) if made at least 24 hours in advance.
• Rescheduling is free up to 4 hours before pickup, subject to availability.

First Class Sedan (e.g., Mercedes S-Class):

• Cancellation must be made at least 48 hours in advance for a full refund (minus processing fee).
• Rescheduling allowed up to 4 hours before pickup, subject to availability.

First Class SUV:

• At least 48 hours’ notice required for full refund (minus processing fee).
• Rescheduling must be requested at least 4 hours in advance, subject to availability.

Executive Sprinters & Sprinter Jet Vans:

• Must be canceled at least 72 hours prior to pickup for full refund (minus processing fee).
• Rescheduling allowed within 24 hours, subject to availability.

Inside 24 Hours of Pickup (All Vehicles): Full fare will be charged for cancellations made less than 24 hours before the scheduled pickup time.

No-Shows: If the passenger fails to appear without notifying us, the reservation is considered a no-show and is non-refundable.

Passenger Responsibilities

Passengers are responsible for providing accurate reservation information, including pickup and drop-off locations, flight details, and any special requests. Chauffeurs allow a complimentary 15-minute wait time for local pickups and 60 minutes for airport pickups. Additional wait time fees apply after the grace period.

No-Show Policy

A reservation will be considered a “no-show” if the passenger fails to arrive within the grace period and no prior communication has been made. In such cases, the full fare will be charged, and no refunds will be issued.

Changes and Modifications

Changes to reservations must be made at least 24 hours before service time. Ride Soho will make reasonable efforts to accommodate changes, subject to availability. Last-minute changes (within 24 hours) may incur additional fees.

Safety and Conduct

All passengers must wear seatbelts. Smoking is prohibited. Passengers causing damage will be held financially responsible. Ride Soho reserves the right to refuse service for unlawful, unsafe, or inappropriate behaviour.

Flight Delays and Adjustments

Chauffeurs monitor flight statuses and adjust pickup times accordingly. Passengers must notify Ride Soho immediately if flights are cancelled, rescheduled, or significantly delayed.

Liability

Ride Soho is not liable for delays caused by weather, traffic, road closures, or mechanical issues. Passengers must check vehicles for belongings before exiting. Lost items will be held for 30 days before disposal.

Clients agree to indemnify and hold Ride Soho harmless from any claims, damages, or legal actions arising from use of our services.

Payment Terms

Payments may be made via credit/debit cards or approved digital methods. Full payment is due at booking unless otherwise agreed. Corporate clients may request monthly invoicing.

To prevent fraud, we may require a valid government-issued photo ID matching the credit card used to secure the booking.

If payment disputes arise, Ride Soho reserves the right to re-charge the original payment method until resolved. Unpaid balances may lead to suspension of service.

Service Area

Ride Soho serves the entire New York metropolitan area, including all five boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island), Long Island, Westchester County, the Hamptons, New Jersey, and Connecticut. Long-distance services are available to Boston, Washington D.C., Philadelphia, and other Northeast destinations.

We may adjust rates or refuse service for travel beyond these regions.

Promotions and Discounts

Offers are subject to change without notice. Promotions cannot be combined unless explicitly stated. Discounts must be applied at the time of booking.

Privacy Policy

We collect personal information solely to provide transportation services. We do not sell or share your information except as required by law. Read our full Privacy Policy at https://ridesoho.com/privacy-policy/.

Governing Law

These terms are governed by the laws of the State of New York. Any disputes will be handled exclusively in New York courts.

Updates to Terms and Conditions

Ride Soho reserves the right to update these terms at any time without prior notice. Continued use of our services indicates acceptance of the revised terms.

If you hav any question, please mail us at: info@ridesoho.com